A mooncat purchase passes through store handling first and carrier transit second.
Expected timing
Once payment authorization succeeds, handling normally requires 1–2 business days. The parcel then has an estimated 4–6 business days of transit after dispatch. Neither estimate is a promise of delivery on a fixed date.
Address, service and updates
Checkout shows the destinations, shipping services and charges offered for the address entered. Confirm that the address and contact information are complete. We provide carrier tracking when available.
When a shipment needs review
Email seuburaquin@gmail.com about prolonged delay, a lost parcel, a delivered scan without receipt or visible shipping damage. Share the order number, checkout email and tracking reference; add photographs when damage is involved.