Below are practical answers for browsing and ordering mooncat colors, finish effects, sets and tools.
How is the arrival estimate calculated?
Allow the usual 1–2 business days for handling after payment authorization, then an estimated 4–6 business days for carrier transit. The Shipping Policy provides further details.
What can be returned or exchanged?
Within 30 days after delivery, a qualifying non-defective item can be requested if it stays new, unused and in original condition. We also review faulty, damaged, missing or incorrect goods and accept exchange requests. Get approval before mailing through the steps in the Refund Policy.
Does the parcel contain a return label?
Yes. It includes a free prepaid label for an approved mailed return. Contact us if the label is missing; no restocking fee is imposed.
How is an approved refund timed?
We process and initiate it to the original payment method within 10 days after approval. The bank or card provider may post it later.
How do I get more help?
Payment options appear in checkout and tracking is shared when issued. Read the Privacy Policy or visit Contact Us for store assistance.